Welcome to your Client Portal

Your central hub for all your Moonlit Media projects.

You can email us at [email protected] or call/text us at (484) 497-9192

Project Communication

FAQs

Website Clients

Current Projects

Payments & Invoices

Submit a Ticket

Schedule a Meeting

Help Center

(Coming Soon)

We’re so excited about working together!

Let’s get started.

Your business is one-of-a-kind, and we’re so excited to create designs that truly reflect that! We can’t wait to dive in, and we’re confident you’re going to love the results.

This client portal has everything you need to know about our work together and how we’ll keep things running smoothly. If you have any questions, just reach out—we’re here for you!

Thanks for trusting us with your design and development needs. We’re ready to help you hit those big goals and watch you do amazing things! 😊

Project communication and collaboration

how we’ll stay connected during your project!

Welcome to your Client Portal! This is where you’ll find everything related to your project—timeline, task list, and all the details you need. You can easily track your progress and stay updated on deadlines with tasks listed on the left-hand side.

Say goodbye to email overload! From now on, all our communication will happen here in the Client Portal. This keeps everything organized and in one place.

Just a quick note on our hours: Monday – Friday: 9:00 AM – 5:00 PM EST.

💬 Feel free to reach out via phone/text at (484) 497-9192 or email us directly at [email protected]

website design clients

here’s a summary if you are a website client

How to submit website updates or support ticket
  • Click the Submit a ticket tab on the left-hand side of your portal
  • Click ‘New Request’
  • Choose ‘Website Changes/Revisions’ OR ‘Website Support Request’
  • Fill out the form and submit it!

You can come back and check on the status as well.

What’s the difference between Changes/Revisions vs. support tickets?
  • Changes/Revisions tickets are for simple text & image edits to your site
  • Support tickets are for when something is wrong with your site
Need to schedule a meeting?
  • Click the Schedule a Call tab on the left-hand side of your portal

01. logo + branding FAQs

I can’t tell you how many times I have met someone who hired a “professional designer” to create a “brand” for them, but ended up with only a low-res JPEG, which literally can’t be used for anything. I don’t mean to sound like a snob but PLEASE do your research!

A true brand package from an experienced, legitimate designer or brand stylist will include the following:

1. A timeless logo that reflects you and your business and will appeal to your target market. As a general rule of thumb with logos, less is more. Don’t get too crazy with details, you will have opportunities for that elsewhere within your brand. Your logo must work in black and white as well as in color.

2. A color palette that you can use both in your online presence as well as your physical space (if you have one.)
I recommend staying away from what everyone else in your industry is doing with color because being different will make you stand out. Also, keep in mind that your favorite color might not be the best color for your brand. Remember, you want your brand identity to reflect you, but you also want it to attract your target clients. If your target audience is mostly men, don’t use baby pink.

3. Additional brand elements or accents, such as patterns, textures, and icons.
These elements will work hand in hand with the logo and color palette to further convey your brand’s personality. We always use patterns and textures that have a cohesive look and feel to the logo so that they can be used seamlessly.

4. Supplemental brand fonts, which should be different from your logo font(s).
You will use them on all branded collateral to keep everything consistent. Brand consistency will make you look like a pro who knows what you’re doing. I typically include a font for headers, a font for body copy, and sometimes a script or calligraphy style font to use sparingly for fun accents.

An icon also referred to as a logomark, is usually a simple symbol that is immediately recognizable as part of your brand (think Nike swoosh).

A submark is a stripped-down graphic of your main logo. The submark typically does not include text or the full name of the business. Instead, the submark is a graphical shape, drawing, or icon that represents your business.

An alternate logo is another version of the main logo, with a slight difference – usually either horizontal, or centered depending on what the primary is. Just so you have all bases covered!

Your branding is never just your logo, it is the total presence that makes up your business (and isn’t even entirely visual!). From your logo, website, color palette, right through to your tone of voice, marketing, messaging, copywriting and photography.

A standard logo is a logo that is an icon, text, and tagline (if necessary). A detailed logo is really just a standard logo with more detail added. Detailed logos take more time because of the added details/illustration so they tend to cost more. Not sure if you need a detailed logo? Here are some detailed logo‘s we’ve completed:

  • Logo
  • Logo Design
  • Website
  • Design a Logo
  • Logos
  • Business Logo

Moodboard – Includes colors, image inspiration, and brand ‘mood’, based on your questionnaire answers. This is a springboard for your project, but please note all images, fonts, colors, textures, etc in the moodboard will not be part of your final design, we will build upon this ‘mood’ and direction to make sure your design is unique and authentic to your business.

The guidelines will include your logo variations, color palette, font selection, and logo usage guidelines. This comes standard with most of our brand packages. For a more robust version of this, including font hierarchy, logo, file usage, and using your brand in context, you should also include a Brand Style Guide for your project. This is useful for you as the owner to utilize your new brand identity, as well as pass it on to a future designer/web developer/anyone who will be using your brand.

Before we begin any actual design work, we will need your design questionnaire returned with your business details and a style inspiration board completed from your “homework” forms. You must have a solid idea of your target audience, business mission, products and services, a general idea of styles you like – or dislike – and of course, your business name!

You’ll hear us say that we are a “Full Service” boutique. This means we can provide you with a print-ready file to bring to your commercial printer, or we can provide an estimate for printing and have everything shipped to you as a completed project. Just let us know when we being and we’ll take care of everything for you!

Luckily, that’s not something that happens often!

If you are not happy with any of the designs we provide you have the ability to purchase additional hours for the creation of new concepts. This is a rare occurrence because there’s always something we can work off of from the original designs we provide. We promise you will love the final logo we are able to provide! If for some reason you are still not happy after two rounds of refinement (which happens very rarely!), we will continue the refinement process at our current hourly rate. We go through an in-depth questionnaire and briefing process, in the beginning, to make sure we are on the same page, so 99% of the time 2 refinement rounds are plenty!

Our designers are more than passionate about their job. With over 20 years of experience, I’m confident we will design a logo that fits you and your company. We’re very competitive with our pricing and offer only the highest quality work with over 200 deliverable files, copyright transfer, and a single-page style guide.

You can add on business cards, social media graphics, etc. whenever you’d like! Since we have to complete the logo first we wouldn’t start any additional marketing materials until after the logo project is completed. So whether you want to print and designs cards now, or come back to us later on, we’d love the opportunity to completely round out your brand identity.

When considering business cards, you should keep in mind if you have your domain and email address set up first. Business cards should include the following:
Your first & last name
Your job title
Your business location or mailing address (unless you have an online-only business)
Your contact info, including phone number & email address
Your social media handle(s) and hashtag(s) so clients can follow and interact with you on Instagram and whatever other social platforms you are using to promote your business

Working with Moonlit Media, LLC is a collaborative process. We want our clients involved in every step and we make sure that we are doing everything we can to allow for a successful project.

Our process works like this: 
First, our project manager will reach out and schedule your kickoff call within a day or two of receiving your deposit. After the initial call, we will send you our design questionnaire and client homework. This helps us better understand your project needs. Then you will receive a link to your client portal, made specifically for you. In the portal, you can access all the links, forms, and files you will need throughout the branding design process. The next step is a collaborative design brief which will serve as inspiration for the overall tone and style of the brand. The mood board includes photos, a color palette, logos style inspiration, patterns, textures, illustrations – everything to help convey the overall “look & feel” we want to convey through your new brand. Once you’ve had a chance to review the brief, we ask for approval so that we can then begin our internal brainstorming & sketching to create the logo concepts.

Short answer – possibly. Each project timeline has been thoughtfully created to give us enough time to do our research, for us to draft your design, and to go through the refinement rounds. However, there are some circumstances in which your project may be able to be turned around quickly if the situation allows. If you need a rush project, please let me know well in advance so I can create a custom quote based on your requirements and a rush fee may be added depending on the deadline and complexity of the project.

No. All deposits are nonrefundable as it is my way of securing your spot in our workflow. If you back out of the project, you may leave an empty spot that could have been given to another project. The deposit ensure that all of our clients are serious about moving forward with their project.

02. website FAQs

No. All website design deposits are nonrefundable, as it is our way of securing your spot in our workflow. If you back out of the project, you may leave an empty spot that could have been given to another project. The deposit ensures that all our clients are serious about progressing with their projects.

WordPress isn’t just the blog site you used to hear about 20 years ago. It’s become a fully functioning Content Management System (CMS) that’s easy to use for our clients. But here are a few other awesome reasons we love WordPress:

  1. It’s free and open-source, meaning you don’t have to pay for the platform. It adapts, so as your business grows, your website can grow with you and you won’t have to keep starting over!
  2. It supports numerous media types – images, documents, audio, video.
  3. You can scale up your website with themes and plugins – Need to add eCommerce? Done! Want to start charging for a subscription plan? Easy! Want to add a gallery down the road? We can do that!
  4. You don’t have to be a website genius to manage it! If you have a good host in place, they can watch for website errors, site backups and any suspicious activity. All you’d have to do is update any themes or plugins that aren’t auto-updated and any improvements in SEO if you choose to go that route.
  5. SEO Comes First! Yes, you heard us! WordPress is known for having SEO built into the platform and even generates title tags and mets descriptions for your pages and posts. But there’s also more advanced features with online plugins and tools, which we can discuss if you’re looking for a little extra organic boost.
  6. You have full control of your site – unlike many website builders and other web platforms like Squarespace, Shopify and Wix. Which is also why we don’t work with other platforms.
  7. Since WordPress was born a blogging platform, it’s the best one out there!
  8. Everyone is doing it, so jump off the bridge with them! Well, maybe not off the literal bridge but WordPress has been proven time and time again and a reason why almost 30% of all websites are built with WordPress.
  9. It saves you money! We of course can build any website from the ground up with HTML/CSS but most clients choose not to go that route unless they have a specific need/functionality request. The reason is because homegrown websites start at 4x more in cost and for clients that need something for starting out, WordPress hits all the checkboxes.

Yes, you must have everything ready by the project start date unless you’re having us write your content for you, of course. Failure to do so could result in rescheduling the project to a later date and/or a restart fee. Since we build our wireframes with the best user experience in mind, we use all of your written copy to do that. And if we don’t have it, the project gets stuck. By having things ready, when the project goals are finalized before the project, you and I are working with a clear direction, purpose, and mission.

If you pay your deposit to book your spot but then do not complete your project homework or do not commit to having your content ready to go, you will be bumped to the next available spot and could be required to pay an additional rescheduling fee to re-book your project back in.

Website hosting is a service that allows you to post your website onto the Internet – think of it like the “land” or space where your website lives. In many cases, our clients already have a hosting service provider (GoDaddy, Hostgator, etc.) and we can usually use your existing host. However, if you are starting and don’t have a domain or hosting provider we can help get you set up with a Hosting Plan (purchased separately by you). But this is something we go over before your website goes live so don’t worry too much right now!

We can! For hosting, you can use your existing host or purchase a Managed WordPress hosting plan (we always recommend the Ultimate Plan) separately – we will also go through this process when you are ready to launch your site. Visit https://www.moonlit.media/products/wordpress for more information and pricing.

For domains, you will need to purchase your own domain name and provide me with the permissions to access the account (if you do not purchase your domain through our reseller portal). You can browse and register your domain name at https://www.moonlit.media/products/domain-registration

Moonlit Media, LLC is a reseller for GoDaddy services and is not responsible for server downtime, software issues, or any other compatibility issue that may arise after the launch of the site from your hosting or domain provider. But most hosts like GoDaddy offer award-winning customer service and can help you all with all of your hosting issues.

For every site package, we can upload up to 5 blog posts. If you need an eCommerce website and we’ve discussed pricing, most websites will come with the first 50 products included (this includes all variations/SKUs). If you want additional blog posts, we offer blog writing services.

Absolutely! While I have designers in charge of the design of your website and the look and feel of the visuals, we also have a group of fantastic content creators if you need help, and will write copy for your entire website! We will work with you to strategize your content around your unique message and offer research and revisions.

Let us know if you want to work this into your package.

If you are local here in Southeast Pennsylvania, Tennessee, or in Phoenix, AZ we can absolutely connect you with one of our photographers. They have their own unique process and can work one-on-one with you to get the perfect photos. Right now, those are the only areas we can connect you with a photographer we love and trust!

We create a website stylesheet that outlines all your assets, colors, and fonts. We then create a full wireframe prototype of the site with only one thing in mind – USER EXPERIENCE! The wireframes are the backbone/process of the website project and focus on details like “How is my content displayed to the end-user in a way that makes sense?”, “What does my navigation look like?”, “What happens when I click where?” From there, we add the visual elements with photos for the mockups. Finally, we build the site completely on our private development servers, go through user testing, and then public development. Learn more about our process here!

Included in all of our website packages is basic SEO set up to optimize your website to the best of my ability. Writing for SEO is not included and is best done by a copywriting professional.

If you require additional, specific, or ongoing SEO services, I would recommend getting in touch with an SEO expert who can give you clear direction and insight on how to optimize your SEO strategy fully.

We can create a custom quote for you whether you need monthly updates run, weekly changes to products and inventory, or just on-the-fly updates! Also included in every custom website package is 1.5 hours of training (via Zoom) to go over your site and how to edit it. A Help Guide PDF is also included in that package.

Payments are broken into three parts. There is a 34% non-refundable deposit that needs to be paid upfront in order to secure your booking, the next 33% at the start of the visual mockups, and the final 33% that can be paid on the end date OR when the project is complete (whichever comes first).

Each website design package timeline has been thoughtfully created to give us enough time to do our research, create the perfect user experience, build a visually attractive website, and for us to go through the testing and migration. However, there are some circumstances in which your site may be able to be turned around quickly if the situation allows. If you need a rush project, please let me know well in advance so I can create a custom quote based on your requirements and a rush fee may be added depending on the deadline and complexity of the site.

THank you from the Moonlit Media Team!

We’re so grateful you’ve chosen to work with us at Moonlit Media! It’s a joy to work with business owners like you who trust us with your websites and design projects.

If you ever run into anything or have any questions, don’t hesitate to reach out. We’re here to make sure everything goes smoothly and you have an awesome experience!

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