At Moonlit Media, we value transparency, security, and trust in all our business dealings. Unfortunately, we’ve been made aware that our company name has been used in fraudulent scams. To protect you and ensure you are dealing directly with us, we want to clarify our process and what you can expect when working with our team.

1. Discovery Call – The First Step

We always start with a discovery call. This call is your first direct interaction with us, where we discuss your needs, goals, and the scope of your project. We will never send you a proposal, request payment, or proceed with any work without first having this call. This ensures that both parties are on the same page and that you have a clear understanding of the process ahead.

2. Proposal and Secure Payment Process

After our discovery call, we will provide a detailed proposal that outlines the project’s scope, timeline, and costs. If you decide to move forward, we’ll send you a contract embedded with Stripe for secure payment processing. Moonlit Media only accepts payments via Stripe, ensuring that all transactions are secure and transparent. We never ask for the full amount upfront—instead, we require a 50% deposit for logo and graphic design projects, and a 30% deposit for website projects.

3. No Hidden Charges – Ever

Rest assured, you will never be charged without your knowledge. All payments are processed securely, and you will always be informed in advance about any costs. Furthermore, we do not store any of your credit card information in our files, so you can be confident that your payment details are handled safely.

4. Design and Development Process

Once the agreement is signed and the deposit is received, we begin the design and development process. We work closely with you throughout this phase, providing regular updates and seeking your feedback to ensure the final product aligns with your vision.

5. Review, Revisions, and Final Approval

Before your project is finalized, you’ll have the opportunity to review the work and request any necessary revisions. We only proceed to the final stage once you are completely satisfied with the design. For website projects, this includes rigorous testing before launch to ensure everything works seamlessly.

6. Post-Launch Support

Even after your website is launched, our relationship doesn’t end there. We provide post-launch support to help with any updates or issues that may arise, ensuring your site continues to perform optimally.

How to Identify Fraudulent Activity

If you ever receive communication from someone claiming to be from Moonlit Media that does not follow the process outlined above, please be cautious. Common signs of fraudulent activity include:

  • Requests for full payment upfront before a discovery call.
  • Emails or messages that don’t match our communication style or don’t come from our official domain.
  • Payment requests through methods other than Stripe embedded in a contract.
  • Urgency or pressure to provide payment or personal information.

Contact Us Directly

If you’re ever unsure about the authenticity of a communication, please contact us directly through our official website or email address. We are committed to protecting our clients and ensuring that all interactions with Moonlit Media are safe, secure, and transparent.

Thank you for trusting us with your business. We are here to help you achieve your goals with confidence and peace of mind.