Frequently Asked Questions
Answers to Help You Feel Confident Before Starting Your Project
We know choosing the right design partner is a big decision — and clarity matters.
Below are answers to the most common questions we receive about our process, pricing, timelines, files, communication, and more.
If you ever need clarification, we’re always happy to help.
Top 10 Most Common Questions
Here are the questions we’re asked most often — perfect if you’re just getting started and want a quick overview of how everything works at Moonlit Media LLC.
1. How do I start a new project with Moonlit Media LLC?
You can begin by visiting our Start a Project page and completing the project inquiry form. From there, we’ll follow up with availability, next steps, and a personalized proposal.
2. How much does a logo or website cost?
- Logo Design: $550–$850
- Website Design: Starting at $3,000
- Content Creation: $200/page
- Graphic Design & Illustrations: Quoted per project
We offer clear, firm pricing and no hidden fees.
3. How long will my project take?
Timelines vary based on scope, but most projects follow these ranges:
- Logo Design: 3–4 weeks
- Website Design: 10–12 weeks
- Illustrations: 2–6 weeks
- Graphic Design: Varies based on deliverables
4. Can you work with me if I’m not local?
Yes! We work with clients all over the United States.
About 95% of our projects are completed remotely through Zoom, phone calls, email, and our client portal.
5. Do you offer revisions?
Yes — our standard packages include two rounds of revisions.
Additional revisions or major changes beyond the agreed scope may incur an additional charge.
6. Do you use templates or AI for logos or websites?
Never.
All logos, illustrations, and brand elements are fully custom and hand-designed.
Websites are custom-built using a Kadence child theme tailored to your brand — not pre-made templates.
7. What happens if I need to pause my project?
We understand life and business can get busy!
However, paused or inactive projects fall under our dormancy clause, and a reactivation fee may apply.
8. Can you make updates to my current website?
Yes — through our hourly website maintenance rate ($95/hr) or monthly maintenance plans.
For redesign projects, any changes you make to your current site after kickoff cannot be included and will need to be redone post-launch.
9. What files do I get with my logo?
You’ll receive a complete final file package, including:
AI, EPS, PDF, PNG, JPG, SVG — plus color variations for CMYK, RGB, black, and white.
10. Do you offer payment plans?
Most projects follow a deposit + final balance schedule.
Extended payment options may be available for larger website projects — just ask!
General Questions
Do you work with clients outside of Pennsylvania?
Yes! We work with clients across the United States.
About 95% of our projects are completed remotely through email, Zoom, phone, and our client portal.
What types of businesses do you work with?
We specialize in helping:
- Small businesses
- First-time entrepreneurs
- Service-based businesses
- Creative professionals
- Growing brands ready to elevate their visuals
We love working with clients who value clarity, strategy, collaboration, and intentional design.
Do you offer discounts?
Yes — we offer military and nonprofit discounts.
Ask us during your inquiry, and we’ll confirm your eligibility.
Project Start & Pricing
How do I start a project with Moonlit Media LLC?
You can begin on our Start a Project page, where you’ll complete a detailed intake form.
After reviewing your information, we’ll follow up with next steps, availability, and a proposal.
How much do your services cost?
- Logo Design: $550–$850
- Website Design: starting at $3,000
- Content Creation: $200/page
- Graphic Design & Illustration: quoted per project
- Website Maintenance: $95/hour (monthly plans available)
All pricing is firm and based on the time, custom design work, and strategy required.
Do you require a deposit?
Yes. A non-refundable deposit is required to secure your project in our schedule.
Once paid, we begin onboarding and your project timeline is reserved.
What if I need to pause my project?
Projects that go dormant due to lack of communication or delayed approvals fall under our dormancy clause.
A reactivation fee may apply to restart the project.
Logo Design FAQs
How many logo concepts do I receive?
You’ll receive fully custom concepts based on your approved direction — always designed from scratch.
Are your logos original?
100% yes.
We do not use templates, clip art, or AI-generated artwork.
All logos are hand-designed and unique to your brand.
What final files will I receive?
You receive a complete package including:
AI, EPS, PDF, PNG, JPG, SVG, plus black/white and color variants.
Web Design FAQs
How long does a website project take?
Most websites take 10–12 weeks depending on scope, feedback, and content readiness.
Do you build templates?
No — your website is fully custom designed.
We build WordPress sites using a Kadence child theme crafted specifically for your brand.
Do you require a deposit?
We handle full migration and launch on your hosting platform, then provide your login credentials and optional maintenance plans.
Do you offer ongoing website updates?
Yes — through monthly website maintenance plans or hourly work at $95/hour.
Content, Revisions & Process FAQs
How many revisions are included?
Our standard packages include two rounds of revisions.
Additional revisions or major scope changes may incur extra charges.
Do I need to have my content ready before design begins?
Yes — for websites, all final content must be approved before we begin mockups.
For logo design, your questionnaire must be fully completed before we can start creative direction.
What if I make changes to my current live website during the redesign?
Any updates made to your existing website after kickoff will not be included in the new build.
You will need to manually reapply those changes post-launch.
Do you offer copywriting?
Yes — we offer full website copywriting, blog writing, and brand messaging services.
Communication & Files
How will we communicate during the project?
We communicate through:
- Zoom (as needed)
- Phone (scheduled)
- Our client portal (for tasks, files, proofs, and approvals)
Where do I access my final files?
All deliverables are uploaded to your client portal once your final invoice is paid.
Do you provide working files?
We provide final, industry-standard files.
Source files for Illustrator or Photoshop are not included unless previously arranged or part of your service tier.